Customer Support & Operations
Janice Nua, with over 20 years in customer service, sales and marketing, has a passionate belief that people are the key to success in any organisation.
Her work experience covers a diverse portfolio of industries spanning from trading, logistics, and manufacturing and serviced/virtual offices operational management. Holding senior management positions and specialising in international sales and business development, she has set up international operations, designed systems & operational turnkey solutions and pioneered customer service standards.
Her ability to toggle between operations and sales, as well as expand distribution channels with international corporations such as Expeditors, Servcorp and Nitti has given her a strong business acumen for business development.
A highly motivated individual, she is a dynamic, enthusiastic and energetic trainer. She believes in working with the cultures of her clients and yet is able to challenge appropriately and sensitively.
Professional Career Credentials
Head of International Marketing, Nitti Singapore
Heading the local and international sales, marketing and customer service of Singapore’s up-and-coming industrial safety shoe manufacturer, Janice oversaw the business and service responsibilities, contributing to triple digit growths in turnover during her tenure. She was instrumental in the major brand transformation of Nitti, helped expand their international distribution channels threefold, and lead the international expansion in the Middle East and the Sub-Indian continent.
Senior Manager, Servcorp Singapore
An award-winning manager with the highly successful and profitable Australian serviced & virtual office operator, Janice was (in the words of the CIO, Marcus Moufarrige) one of the most successful managers in Servcorp history. She was a key player in Servcorp’s dominance of the Asian region, helping to set-up, run and trained overseas offices throughout Asia.
Customer Service Manager – Expeditors Singapore
Technical Advisor-Expeditors Indonesia
A key member of the local and regional management team, Janice set up and ran the Indonesian branch offices in Jakarta and Surabaya from 1990-1993. During her tenure, Expeditors Indonesia went from being a fledging business to become one of the biggest international air freight forwarder in Jakarta with annual growth of 130% p.a. She also established a management training programme to ensure local competency and to prepare the ground for local management.