Organisational transformation Singapore

Senior Director,
Consumer Business,
SingTel, 2008

“Regina understands the complexity of the services offered in telecommunication industry and she is able to align with our business direction to be the one-stop shop for our customers- addressing their pre-sales needs to post-sales services. Her team was flexible in accomodating changes so as to reflect the changing trends in the consumer market- bundled lifestyle solution selling was later added in the training material. The advice-based training has boosted our staff’s slliming competency and confidence without sounding too pushy in recommending our product and services to our customers. Besides, we came 3rd in EXSA 2007, a national accolade that all retailers strives to achieve. We constantly measure our level of customer service rendering and I am proud to mention that the hello! shops increased the volume off compliments by 2 folds quarter on quarter over the financial year 07/08.

Singtel hello! has benefitted from the service rendered by Regina and we value this partnership. We will continue to harness this business relationship and together we will differentiate ourselves from competitiors. I strongly recommend Disciplind Dynamics to organization who seeks service excellence in their business.”