“Being experienced with distributor management, Regina was able to consider our ideas and mandatory requirements to creatively translate these elements into a hands-on workshop for the reseller audience from the ASEAN region. We were glad that resellers from different countries found the one day workshop effectively in helping them marketing better with their limited resources.
Regina effortlessly managed the participants with her energetic pace and a systematic approach to achieving better marketing outcomes through planning and preparation. Her ability to integrate marketing principles with business relevance and context made marketing campaign planning easy for reseller to take-and-run with.”
“Regina’s classes were well-researched, organized and delivered. Her wealth of experience and knowledge of the industry that we are in proved invaluable in bringing across the learning points, adding-value to the sharing and enhancing her rapport with the participants”
“Specific to DOC’s methodologies, the FIREFLY framework in the consultative engagement program was simple yet easy to apply in the dialogue process and the AMDC workshop was loaded with templates and tools for account development. At the end of the project, I am pleased to add that we have found the tools and techniques relevant due to the customization and the tools provided.”
“Despite it being only a two-day workshop, Regina was able to energise the entire team, espescially on the topic of Crisis Management which is a typically dry topic, by introducing a wide array of case studies and a well-designed simulation exercise that enabled all participants to immerse themselves in a role-playing crisis simulation. Her facilitative approach of managing healthy discussions and role-play simulations towards a desired outcome was effectively balanced with her keen sense of observation.
In addition, Regina’s ability to articulate, analyse and approach complex issues in simple languageenabled participants to not only learn and apply the tools to real-case simulation but also to quickly internalise the impact of the message strategy used in a media dialogue. Many also found her coaching sessions useful as she was attentive and took turns to guide the teams to ensure that their doubts or concerns were addressed.”
“The customer service training is very insightful and comprehensive, Regina provided many realistic examples (filmed in our outlet). These examples provoked the thoughts of our staffs. They are given a chance to look from the customer’s perspective, to feel and to spot the little details that may spoil a customer’s experience. They get to find out more about the different aspects that lead to customer satisfaction and dissatisfaction in this interactive training. They get to question and clear their doubts on effective customer service.”
“The course was a worthwhile and fulfilling experience and we would like to specially thank Regina for sharing her expertise and diplomatically facilitating the session.”
“The customized 2 day workshop was highly beneficial to the team as it served to reveal the mindset and practices held by different individuals. In addition, the workshop reinforced a common vision for regional team members by creating alignment by defining the the role of a consultant and the consultative skill sets essential to achieve this outcome.
More importantly, during the group discussions, all the diverse teams were able to apply the tools and techniques and further tailor and develop a structured and systematic approach to meet the practical and strategic needs of the department. Regina succesfully faciliated a highly interactive session where participants were highly engaged and supplemented further learning through the experiences of other successful organizations.”
“I am particularly impressed with Regina’s work ethic and dedication. She spent a fair amount of effort seeking input from participants, their managers and HR in order to understand EDB’s business challenges and participants’ current skill level. She committed to ensuring that all participants achieved the workshop objectives, making additional time for those that needed more help.”
“With a concise due diligence, the customized approach to the facilitation methodology enabled our respective stakeholders to go beyond the learning but the direct application to business outcomes. We were deeply satisfied with the dedicated service and support renderded by the Operations team and also by Regina Chua as the lead consultant for the Emergenetics Team Development Initiative.”
“The participants found the entire session to be thorough yet systematic in the delivery. The faciltative activity-based learning provideda conducive environment for peer sharing, debate and an in-depth self-realization during the case study debriefs. The consultant also demonstrated that she was a leading authority in the areas of negotiation as she was able to handle the complex and diverse questions from our attendees.”