Organisational transformation Singapore

How to Handle Difficult Customers who Shout all the Time

Aunt Agony: How to handle difficult customers who shout all the time

You probably know as well as the next person that it is never advisable to shout back, no matter how unreasonable the customer may be. In every service and sales line, ‘the customer is king’ , and unfortunately, most customers believe this to be true. Nobody ever makes a mistake on purpose, but no matter how you try to avoic situations as these, the truth is they still do happen. All you can do is be prepared for it when it happens.