Cornered and in Conflict – When to walk without regret?
CORNERED AND IN CONFLICT – When to walk without regret
When to Walk
It is true that almost anything can be negotiated, with the right strategies and skill. However, any savvy negotiator will tell you there are times when keeping mum and/or choosing not to partake in any negotiation at all would work more to your advantage as a negotiator.
An easy situation to identify when not to engage in heavy negotiation would be those sticky “the customer is always right” scenarios. Even if it may not be true (and most of the time it isn’t!), happy customers are loyal customers. Other times, the lines between negotiating and not negotiating is easily blurred. Here are some clear situations when it is never wise to start negotiating.
If the other side starts showing signs of acting in bad faith, take a step back. This applies to when they ask for something that is illegal, unethical and/or morally inappropriate. Have no doubt that continuing such deals will only cost you in the long run. When you find yourself in a position where you have a lot to lose, choose your options rather than negotiate. This happens when you have massive stakes in the outcome.
Cutting losses is a big concern for any company. When this concern proves to be more important, don’t negotiate-this usually happens when you are sold out. Running at capacity indicates you have no leeway and nothing extra to bring to the table for negotiation.
Unless another window of opportunity arises, which is unlikely in a short time frame, instead of negotiating, raise your prices instead. Hard bargaining tactics can blindside you, so remember to ask yourself if the price is worth the cost!