Some organizations may call it client services or key account relationship management but it’s customer service at the core. And it’s essential to know how to go beyond the basic customer handling skills to manage difficult scenarios, strengthen current relationships and work through differences as the client relationship develops.
We see customer service as a strategic approach to managing a company’s interaction with current and potential future customers. It’s the approach that when correctly managed intentionally, will not only lead to directly improving customer experiences but becomes a compelling value justification for customer retention, and ultimately a steady stream of revenue ahead.
We provide a comprehensive range of customer engagement training in Singapore and rest of Asia which includes:
- Distressed customer service management
- Handling difficult customers/ situations,
- Sustaining customer loyalty,
- Conflict management,
- Effective negotiation.