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Secrets of Experienced Negotiators 1 : Core Negotiation Skills

03-04 October 2011

Negotiation is a key skill that, when mastered, can enhance communications and provide better results from communication. This two-day course will teach participants the basics of negotiation, how to prepare to negotiate, ways to respond to negotiation challenges, how to create win-win solutions, and how to create sustainable agreements.

How You Will Benefit:

• Understand the basic principles of negotiation

• Prepare for negotiation

• Respond to challenges

• Create win-win situations

• Develop sustainable agreements

Team Building: Managing teams for sustainable results

03-04 October 2011

Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individual team members, this workshop is a practical look at current leadership practices that work.

How You Will Benefit:

• Identify different types of teams

• Build teamwork by recognizing and tapping into the twelve characteristics of an effective team

• Promote trust and rapport by exploring your team player style and how it impacts on group dynamics

• Recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team

• Develop strategies for dealing with team conflict and common situations

• Understand how action planning and analysis tools can help your team perform better.

Individuals in a company: How to inculcate employee accountability?

03-04 October 2011

An article in the March 11, 2010 edition of TIME magazine purported to explain “why we have entered the post-trust era.” Indeed, we seem to be in a time where people act inappropriately and then refuse to take responsibility for their actions. Who can we blame for the world economic crisis, the issues in the Catholic Church, or the state of the environment? More to the point, why do we spend so much time and energy looking to pin the blame on someone (usually anyone but ourselves)?

With this in mind, it’s no wonder that organizations who promote accountability are more successful and more productive. In this two-day workshop, you will learn about what accountability is, how to promote it in your organization, and how to become more accountable to yourself and others.

How You Will Benefit:

• Understand what accountability is and what events in history have shaped our view of it

• Identify the requirements for personal and corporate accountability

• Understand the cycle of accountability and the fundamental elements required to build an accountable organization

• Identify what individuals must do to become accountable

• Build skills required for accountability, including goal-setting, giving and receiving feedback, and delegation

• Pinpoint ways to build ownership in your organization

• Isolate areas for further self-improvement

Balanced Scorecard Basics: Stay on top of what CEOs talk about

10-11 October 2011

Over the past several decades, organizations have come to realize that success cannot only be measured in dollars and cents. Intangible assets (like a company’s reputation, the knowledge base created by their employees, and training initiatives) can make up a huge portion of a company’s wealth. It only makes sense, then, that we need a new tool to help us measure this expanded definition of success. Enter the balanced scorecard! This tool and its related components will help your organization identify, document, plan, and execute a balanced strategic mission. It will also help your organization evaluate and revise its strategic execution.

This two-day workshop will introduce you to the basics of the balanced scorecard and help you determine if this powerful tool is a good fit for your organization.

How You Will Benefit:

• Define what the balanced scorecard is and its benefits

• Describe common balanced scorecard pitfalls & how to avoid them

• Determine if the balanced scorecard is right for your organization

• Describe the key elements of the balanced scorecard process

• Identify a strategy map, tactical action plan, and balanced scorecard

• Create a vision statement for the balanced scorecard

• Understand what corporate values, mission statements, and vision statements are and how they tie into the balanced scorecard

• Understand what processes support the balanced scorecard

Leaders for Hire: How to be earmarked for a leadership advancement in your job?

10-11 October 2011

This two-day workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done.

How You Will Benefit:

• Define your role as a manager and identify how that role differs from other roles you have had.

• Understand the management challenge and the new functions of management.

• Discover how you can prepare for and embrace the forces of change.

• Identify ways to get you and your workspace organized and get a jump on the next crisis.

• Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager.

• Enhance your ability to communicate with others in meetings and through presentations. ü Create an action

• Create an action plan for managing your career success.

Customer Relationship Management: How to understand, analyse and evaluate a suitable CRM solution for your company?

10-11 October 2011

As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires learners to analyze technical and complicated systems. This two-day workshop sorts through a myriad of information and brings you the basics you need to make a decision about the need for CRM, its benefits, and how to coordinate the base requirements for a CRM undertaking.

How You Will Benefit:

• Develop an understanding of the terms and benefits of CRM on a company’s bottom line

• Analyze the different components of a CRM plan

• Develop a checklist for readiness and success in CRM

• Develop an understanding of how CRM creates value for organizations and customers

• Consider developmental roles that have the greatest impact on CRM

Secrets of Change Management: Managing resistance and challenges during changing times

17-18 October 2011

In today's world, change is inevitable and often difficult to deal with. During this two-day course, you will learn how to implement, manage, and cope with change.

How You Will Benefit:

• Find different ways of looking at change

• Create a change implementation strategy

• Make change easier for yourself and others

• Develop techniques to cope with change, including resiliency and stress management

• Know how to maintain a sense of control during a change

Corporate branding : How to leverage your brand besides printing a namecard?

17-18 October 2011                                           

Your brand is the vehicle that propels your product or service into your customer’s lives, and into their hearts. A good brand is much more than an attractive image combined with some witty type. Your brand must reflect the heart and soul of your product, and offer a promise that you can live up to. This two-day course will get you started on the road to creating a perfect brand.

How You Will Benefit:

• Define what a brand is and what branding is about

• Define various types of brand architecture and brand extension

• Identify your brand’s products, its features, and their values

• Write a mission, vision, and style statement for a brand

• Describe the basics of positioning a brand

• Understand the basics of creating a visual identity, including a brand name, slogan, and logo

• Help your employees live the brand by empowering them to be ambassadors and creating strong brand touchpoints

• Effectively plan an internal and external brand launch

• Monitor and evaluate your brand, and understand how to respond to the results

Building stronger bond and better teamwork in your company

17-18 October 2011                                           

Teams have become a principle building block of successful organizations. This two-day workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave the workshop with plans for your personal development as a team player and ideas for developing your back-home team.

A critical element of this workshop is the Glen Parker Team Player Survey (PTPS), an 18 item self-assessment instrument that will help you identify your primary team player style, help you increase your personal effectiveness in team situations, and help you effectively develop your group into a high performing team.

How You Will Benefit:

• The PTPS will give you useful feedback about your team player style.

• Identify ways you will want to change to improve your team player style

• Better understand and appreciate differences among team members

• Identify those ways your team must improve to be more effective.

• Develop an action plan for those improvements.

Diversity Dynamics: How to create a tapestry of harmony with a multi-cultural workforce?

24-25 October 2011                                           

In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. In order for your workplace to succeed, your employees must be able to appreciate and celebrate those differences.

How You Will Benefit:

• Understand what diversity and its related terms mean

• Be aware of how aware you are of diversity and where you can improve

• Understand how changes in the world have affected you and your view

• Be able to identify your stereotypes

• Understand what terms are politically correct and which are not, and why

• Be familiar with the four cornerstones of diversity

• Understand what the pitfalls are relating to diversity and understand how to avoid them

• Develop a technique for dealing with inappropriate behavior

• Develop a management style to encourage diversity

• Know what to do if you or one of your employees feels discriminated against

Awkward Feedback: Talking to employees about personal hygiene

24-25 October 2011                                           

As a manager, you’re probably used to dealing with many tough situations. But conversations about an employee’s personal appearance are a whole different ball game. It’s something that we often avoid talking about, or worse, make light of. This two-day workshop has two major themes: a framework for having tough conversations and some common tough conversations that come up. You’ll walk away prepared for any kind of challenging conversation.

How You Will Benefit:

• Identify the advantages to having tough conversations

• Describe the components to an effective behavior modification conversation

• Use your organization’s resources to help you deal with hygiene issues

• Overcome barriers that employees put up when discussing hygiene problems

• Resolve hygiene issues such as bad hair days, inappropriate piercings and body art, poor clothing choices, bad breath, body odor, excessive gas, and incontinence

• Nip poor hygiene habits in the bud and identify ways to encourage good hygiene at your workplace

Don’t be disengaged  from your customer. Call 90058396 or Email  janicenua@ddynamics.net to find out about our client engagement workshops, proven since 2003