About DDC

DD Consulting is one of the top local boutique training companies in Singapore. Powered by strong ex-corporate veterans, the company was featured in Straits Times SME Spotlite in 2009, TB8's Good Morning interview, Today as well as The Business Times. The company is known for designing programs wired for the practical world of practitioners where business context requires simplicity and practicality so that the application begins in the classroom and is instantly applied at work.

Happy Hari Raya Haji! Why not take the along your festive mood and join us? The year-end is an opportunity for. We’re got a goody bag of tips for sharpening your sales, customer relationship techniques. What’s more? Maybe it’s time for you to work on real hot spots, like anger or stress? Or a meaningful way to end the year knowing that the best is yet to be. Contact Janice Nua at 9005-8396 or email her at janicenua@ddynamics.net to reserve your seats.

OUR POPULAR IN-HOUSE PROGRAMS LED BY TOP-NOTCH FACILITATORS WITH EXCELLENT CLIENT REVIEWS.

1. HUMAN RESOURCES: Stress Relief and Stress Reduction - Why you need to manage stress before it manages you and your team?

2. TELESALES : Telemarketing - How to personalize and persuade to increase your call success?

3. SERVICE RECOVERY : Service Recovery Engagement with Distressed Customers©

4. HUMAN RESOURCES : How to be effective in planning and scheduling when time is never enough?

5. PERSONAL DEVELOPMENT : Quick Thinking in Stressful Situations - Critical Thinking

6. SALES : Relationship Engagement - How to transform every sale into a great relationship?

7. SALES : Sales Presentation - Tricks and tips to structure, draft and write the ultimate proposal to close the sale!

1. Stress Relief and Stress Reduction : Why you need to manage stress before it manages you and your team? (05-06 December 2011)

Stress seems like an inevitable part of life. The demands of work, home, and society can place a lot of stress on just about anyone. This two-day workshop will help you identify your personal stressors and will explore some ways to manage and prevent stress..

How You Will Benefit:

• Understand stress
• Be better able to deal with stressful situations
• Become more stress-resilient
• Personalize techniques to manage stress

• Develop time management and problem solving skills

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2. Telemarketing: How to personalize and persuade to increase your call success? (05-06 December 2011)

Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This two-day workshop will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call.

How You Will Benefit:

• Build trust and respect with customers and colleagues

• Warm up your sales approach to improve success with cold calling

• Identify ways to make a positive impression

• Identify negotiation strategies that will make you a stronger seller

• Create a script to maximize your efficiency on the phone

• Learn how to make a positive first impression

• Learn what to say and what to ask to create interest, handle objections and close the sale

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3. Service Recovery : Service Recovery Engagement with Distressed Customers©

(12-13 December 2011)

Contrary to popular beliefs, handling challenging customers may not be as painful as it is often painted out to be. Unlike standard service situations, handling enraged or upset customers require more than the usual courtesies and follow-up action. Here, fortune favors the one that can demonstrate the right skills and articulate the right words at the right time to appease the customer. Learn the art of a systematic yet empathetic approach to handle even the meanest customer in the retail or commercial markets

How You Will Benefit:

• demonstrate the right behaviors and earn the trust of your customer
• How to turn deadlocks into dialogue to discover the unsaid issues
• How to communicate the right words that will soothe the fiery soul
• How to demonstrate professionalism and earn respect instantly
• How to say NO and keep the customer in a neutral state
• How to overturn NO responses from customer
• How to handle the hysterical swearing customer

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4. HUMAN RESOURCES : How to be effective in planning and scheduling when time is never enough? (12-13 December 2011)

As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us on a regular basis. This two-day workshop will not disclose the secret of creating an accurate schedule, because there isn’t one. However, it will provide the factors and fundamental elements that you should consider and address when creating any type of schedule.

Participants should complete the Intermediate Project Management workshop prior to this course, or have equivalent knowledge.

How You Will Benefit:

• Define and create a Work Breakdown Structure
• Identify and understand task relationships
• Estimate task durations and determine project duration
• Construct a network diagram
• Calculate the critical path of a project
• Use the Program Evaluation and Review Technique (PERT) to create estimates
• Plan for risks
• Create a communication plan
• Effectively allocate project resources
• Update and monitor the project schedule

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5. PERSONAL DEVELOPMENT : Quick Thinking in Stressful Situations - Critical Thinking (12-13 December 2011

In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths?

The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This two-day workshop will give you some practical tools and hands-on experience with critical thinking and problem solving.

How You Will Benefit:

• Define critical and non-critical thinking
• Identify your critical thinking style(s), including areas of strength and improvement
• Describe other thinking styles, including left/right brain thinking and whole-brain thinking
• Work through the critical thinking process to build or analyze arguments
• Develop and evaluate explanations
• Improve key critical thinking skills, including active listening and questioning
• Use analytical thought systems and creative thinking techniques
• Prepare and present powerful arguments

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6. SALES : Relationship Engagement - How to transform every sale into a great relationship? (19-20 December 2011)

No one questions that making friends is a good thing. In this one-day workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.

How You Will Benefit:

• Discover the benefits of developing a support network of connections.
• Understand how building relationships can help you develop your business base.
• Learn how to apply communication techniques to build your network.
• The key elements in strong working relationships, and how to put more of these elements in working relationships.
• Recognize key interpersonal skills and practice using them

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7. SALES : Sales Presentation - Tricks and tips to structure, draft and write the ultimate proposal to close the sale! (26-27 December 2011)

A great sales presentation does not demand that you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and services you sell and your understanding of their problems and the solutions they need. This two-day workshop will show you how to create a winning proposal and how to turn it into a dynamite sales presentation..

How You Will Benefit:

• Identify the key elements of a quality proposal
• Perfect your first impression, including your dress and your handshake
• Feel more comfortable and professional in face-to-face presentations
• Write a winning proposal
• Feel more comfortable and professional in face-to-face presentations

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Don’t be disengaged  from your customer. Call 90058396 or Email  janicenua@ddynamics.net to find out about our client engagement workshops, proven since 2003